How Long Does It Take To Get Your Money From GEPF?

How Long Does It Take To Get Your Money From GEPF?

Are you a member of the Government Employees Pension Fund (GEPF) and want to know the duration for receiving your money? Understanding the timeline of GEPF can be a bit confusing, however, this article is here to assist you with the important timelines about payment of your pension money.

The Government Employees Pension Fund (GEPF) in South Africa typically takes not more than 60 days to process your claim If all required documents are submitted correctly. However, To make sure you get your first pension payment on time when you retire, start getting your paperwork ready at least six months before your retirement date. Members need to remind their employers (government departments) to send complete and accurate documents to the GEPF.

What is the Duration For Getting My Payment From GEPF?

It will take no more than 60 days to process your claim, Once the GEPF has all the correct information and documents. Delays typically happen due to missing information, errors on the forms, or missing required attachments.

How To Claim Money From GEPF

GFollow the steps below to claim money from the Government Employees Pension Fund;

SELF-SERVICE ACTIVE USERS

• Open the Self-Service App or visit the website.
• Enter your username and password.
• To submit a new claim, review past claims, or track your current claim, click on the “Claims” button.
• Click on “Submit a Claim” to start a new claim.
• After selecting “Submit a Claim,” you will see the rules related to the two-pot system.
• You will be shown the amount available for withdrawal from your savings pot. To proceed, you must accept the terms and conditions.
• Use the “Withdrawal Calculator” to see how a withdrawal will affect your years of service.
• Click the “email icon” to request a withdrawal quote to be sent to your email.
• Confirm the accuracy of your banking details by clicking the confirmation button. You must accept the terms and conditions to continue.
• Confirm your income tax number. If it’s incorrect, you can update it before submitting it. You must also accept the terms and conditions to proceed.
• Click the “Continue” button to submit your claim.
• Payment will be processed within 60 working days after your claim is submitted.

NEW SELF-SERVICE USERS

• Download the GEPF Self-Service App from the appropriate app store for your device.
• Register your profile on the app, ensuring you provide up-to-date personal information, including your cell phone number and email address.
• You will receive an OTP (One-Time Password) and a temporary password via SMS or email.
• Use the temporary password to log in, then change it to a new password of your choice.
• To submit a claim, view historical claims, or track your current claim, click the “Claims” button.
• Then follow the subsequent steps starting from Step 5 in the Two-Pot Withdrawal Process for Self-Service Active Users above.

 Documents Required To Claim GEPF Funds

The following documents are required to claim your GEPF Funds;

• Identification Documents:

You need a bar-coded ID or, if you have a card ID, certified photocopies of both sides. If you are not a South African citizen, submit a certified copy of your valid passport. Make sure the details on your ID match your claim.

• Marriage Documentation:

Provide a marriage certificate (legal, traditional, or religious), lobola letters, or a life partner application if not previously submitted. If you are divorced, include your divorce decree and settlement order.

• Children’s Birth Certificates:

Submit the unabridged birth certificates for your children that show both parents’ names or the adoption order if applicable.

• Bank Details:

Fill out a bank form in your name, as benefits cannot be paid to anyone else’s account. If the beneficiary is a minor, provide the guardian’s bank details, proof of guardianship, and a certified copy of the guardian’s ID. A recent bank statement is recommended to confirm the account is active.

• Tax Number:

It is a good idea to include proof of your active tax number. Write your pension number on all documents to avoid mix-ups.

• Medical Benefits:

If you want to continue medical benefits, complete the required application form and provide proof of medical aid membership for the 12 months before applying.

• Retirement Requirements:

If you are retiring, attach a personal particulars form listing your dependents. Complete a retirement benefit choice form and request a quote for an enhanced spouse benefit if desired. Return the signed choice form to your HR before leaving to avoid delays.

• Resignation Procedures:

If you are resigning, fill out a choice form to transfer your benefits or receive them in your bank account. It is best to consult a financial advisor for guidance.

Contact GEPF

Toll-free number: 08 00 117 669
Fax: 012 326 2507

enquiries@gepf.co.za

Postal Address
GEPF Private Bag X63,
Pretoria,
0001

It will take not more than 60 days to process your claim for your Government Employees Pension Fund. For a faster process, ensure that you provide all required documents and have no errors. If you have specific concerns or questions about your situation, visit the official website of GEPF. I hope the provided information is helpful, share your thoughts below in the comment section.